I love this site! I love how it pulls together blogs plus other sources like Youtube etc. I found a neat 20th Anniversary show:
Virginia Beach Central Library: 20 Years
http://youtube.com/watch?v=vXITznW6Gxs
Celebrating Central Library's 20 Year Anniversary
and forwarded it to Kerry Fiske to see if she could get our anniversary presentation up on YouTube as well.
Monday, April 7, 2008
Wiki
I started using a wiki on a regular basis when my son started a new school. It was great because the majority of his teachers had their own pages with assignment info, blogs etc. In addition, all of the afterschool activities were on there plus info from the office, lunch menu etc.
I'm also helping on the AzLA conference program committee and instead of meeting every month, about 1/2 of our communication and planning etc. is done on a conference wiki. It's been great so far. My favorite feature on Wikis is being able to look at what was most recently added. I noticed on some of the Wikis that were listed on our 2.0 training that they featured 2006 info and seemed kind of outdated.
I think this is something we could you in project planning - especially the SRP programs that run from year to year and other programming that involves multiple branches. I think we could have set one of these up for the Mustang renovation as well. It would have been a great way to share all of the planning info, furniture selected etc.
I'm also helping on the AzLA conference program committee and instead of meeting every month, about 1/2 of our communication and planning etc. is done on a conference wiki. It's been great so far. My favorite feature on Wikis is being able to look at what was most recently added. I noticed on some of the Wikis that were listed on our 2.0 training that they featured 2006 info and seemed kind of outdated.
I think this is something we could you in project planning - especially the SRP programs that run from year to year and other programming that involves multiple branches. I think we could have set one of these up for the Mustang renovation as well. It would have been a great way to share all of the planning info, furniture selected etc.
Is Del.icio.us Delicious?
I tend to be a serendipitous searcher of the web with few "Favorites" that I go to on a regular basis. I can see the advantage of Del.icio.us in terms of compiling a research portfolio on a particular topic or area or if a person does have favorites and uses multiple computers. I will have to try this one out a bit more before incorporating it into my web use.
Friday, April 4, 2008
Play Week
Having fun trying out the image generators. Arabian surprised Mustang with a CREST launch basket!
Cool UTube Video - Shift Happens
I saw this at the 3M Leadership conference and it was great to be able to find it again on YouTube:
http://www.youtube.com/watch?v=pMcfrLYDm2U
http://www.youtube.com/watch?v=pMcfrLYDm2U
Monday, March 31, 2008
RSS
I love the personalization of RSS feeds - now if I could just get some of the organizations I interact with to get onboard. My daughter's school still sends a huge newsletter each week - and I really only need about 10 percent of the information. The same is true for my healthclub and the animal shelter where we volunteer.
My favorite nugget I just picked up is:
Mouthonomics
By Jackie Huba
A new study from Satmetrix provides some new numbers on how customer evangelists can help grow your business. And how customer vigilantes can hurt it.
The study examined customers in the computer hardware industry and found, using the Net Promoter methodology, that "promoters" would spend about $1,818 of their own money and refer an additional $816 of revenue from friends and associates.
http://www.churchofthecustomer.com/photos/uncategorized/2008/03/27/picture_6.pnghttp://www.churchofthecustomer.com/photos/uncategorized/2008/03/27/picture_6.png
That means a customer evangelist helped inspire sales that was nearly equal to 50% of what she'd purchased.
Some quick math shows the potential of customer evangelists more dramatically: Let's say a business has 1,000 evangelists whose average purchase during a period of time is $1,818. That means the group will have spent $1.8 million of their own money and referred $816,000 of business for a total of $2.6 million. Very quickly the cost of goods sold begins to decline while gross margins go up.
Satmetrix found that detractors (or customer vigilantes, as we like to call 'em here) spend a little less, but their bad buzz caused lost sales amounting to $1352 per detractor, nearly negating any of their actual value as a customer.
The bottom line with evidence like this: diligent listening is key. It's imperative to know whether customers are referring you or bad-mouthing you.
The talkative ones are the leading indicators of your future.
My favorite nugget I just picked up is:
Mouthonomics
By Jackie Huba
A new study from Satmetrix provides some new numbers on how customer evangelists can help grow your business. And how customer vigilantes can hurt it.
The study examined customers in the computer hardware industry and found, using the Net Promoter methodology, that "promoters" would spend about $1,818 of their own money and refer an additional $816 of revenue from friends and associates.
http://www.churchofthecustomer.com/photos/uncategorized/2008/03/27/picture_6.pnghttp://www.churchofthecustomer.com/photos/uncategorized/2008/03/27/picture_6.png
That means a customer evangelist helped inspire sales that was nearly equal to 50% of what she'd purchased.
Some quick math shows the potential of customer evangelists more dramatically: Let's say a business has 1,000 evangelists whose average purchase during a period of time is $1,818. That means the group will have spent $1.8 million of their own money and referred $816,000 of business for a total of $2.6 million. Very quickly the cost of goods sold begins to decline while gross margins go up.
Satmetrix found that detractors (or customer vigilantes, as we like to call 'em here) spend a little less, but their bad buzz caused lost sales amounting to $1352 per detractor, nearly negating any of their actual value as a customer.
The bottom line with evidence like this: diligent listening is key. It's imperative to know whether customers are referring you or bad-mouthing you.
The talkative ones are the leading indicators of your future.
Monday, March 3, 2008
New Favorite Hobby - Geocaching
My kids and I discovered this two weeks ago and have been on the hunt for Scottsdale Caches. So far we've found five and hidden two. What amazes us that in such a short period of time, thirteen people have found our caches and added to them - the items ranged from a cool pirate coin to a rubber chicken. We're still trying to determine what our signature "treasure" will be.
More info at http://www.geocaching.com/
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